Privacy Policy woc4 — Malaysian Member Data Security

Woc4 ("we", "Platform" or "woc4.net") respects the privacy of every individual who uses our services. This Privacy Policy clearly and transparently explains how we handle the personal data of our members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards.

This policy applies to all individuals who register an account at woc4.net, use the woc4 mobile app, contact our customer support team, or simply browse our website. By using any part of the woc4 platform, you consent to the practices described in this Privacy Policy.

Woc4 acts as the data controller for all personal data collected through our platform. This means we are fully responsible for how that data is collected, stored, processed and protected at all times.

Woc4 collects various categories of personal data depending on your level of interaction with our platform. The following is a detailed breakdown of the data we may collect:

We only collect data that is strictly necessary for the stated purposes. Additional data such as background information or social media details is not collected without your explicit consent.

Your personal data is collected through several different channels as you interact with the woc4 platform. We want you to clearly understand each of these data collection points:

• Account Registration: When you complete the registration form at woc4.net, basic information such as your name, email, phone number and date of birth is collected directly from you.
• KYC Process: Identification documents and proof of address that you upload during the identity verification process are stored in our secure system for legal compliance purposes.
• Gaming Activity: Every game session, wagering transaction and wins record is automatically logged by the platform system for security and compliance purposes.
• Financial Transactions: Information related to deposits and withdrawals, including the payment methods used, is recorded for accounting and fraud detection purposes.
• Support Interactions: When you contact our customer support team via live chat or email, those conversations are stored for training and service improvement purposes.
• Cookies and Tracking Technologies: Technical information such as IP address, device type, and browsing patterns is collected automatically via cookies and similar technologies when you browse our platform.

Woc4 uses your personal data solely for legitimate purposes necessary to operate our platform effectively. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your member account, including secure login processes and two-factor authentication.
• KYC and AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering as mandated by industry standards.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and securely through supported payment channels.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, system exploitation, or any suspicious activity.
• Customer Support: Providing relevant and personalized assistance when you contact our support team.
• Service Communications: Sending important notifications related to your account, including transaction confirmations and security updates.
• Authorized Marketing: Sending promotional information and exclusive offers to members who have consented to receive marketing communications.
• Platform Improvements: Analyzing usage patterns in aggregate and anonymized form to improve the user experience and develop new features.
• Responsible Gaming: Monitoring betting patterns to identify members who may need responsible gaming support.

Woc4 does not share members' personal data with third parties except in the limited and specified circumstances below. All data sharing is subject to strict confidentiality and data protection agreements:

• Payment Service Providers: Required financial data is shared with approved payment gateway providers such as FPX and DuitNow solely for the purpose of processing your transactions.
• Game Providers: Basic game session information is shared with licensed game providers to ensure a smooth gaming experience and accurate records.
• Identity Verification Service: KYC documents are shared with approved third-party identity verification service providers to process security checks.
• Legal Authority: woc4 will disclose required data to authorities, courts or law enforcement agencies when mandated by law or a valid court order.
• Fraud Prevention: Required information may be shared with security firms or fraud prevention networks to protect our platform and members.

All third parties receiving data from woc4 are required to handle that data in accordance with data protection standards equal to or higher than our own policy. woc4 is not responsible for the privacy practices of third parties outside our direct control; however, we endeavour to partner only with those who have a strong security track record.

The security of your personal data is woc4's top priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorized access, loss, or misuse.

• TLS 1.3 Encryption: All communication between your browser and the woc4 server is encrypted using the TLS 1.3 protocol, the highest security standard in the industry.
• Static Data Encryption: Sensitive data stored in our databases, including financial information and identification documents, is encrypted using AES-256.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts to add an extra layer of protection during the login process.
• 24/7 Monitoring: Our security team continuously monitors systems to detect any unusual activity or unauthorized access attempts.
• Periodic Security Audits: Penetration testing and security audits are conducted regularly by independent experts to identify and address any system vulnerabilities.
• Internal Access Controls: Access to members' personal data within woc4 staff is strictly limited on a need-to-know basis.

Woc4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

You can control and manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the woc4 platform. Cookies required for security and core operations cannot be disabled without affecting your access to the platform.

As a woc4 member, you have clear and enforceable rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them:

To exercise any of the above rights, please contact the woc4 customer support team via live chat available 24/7 or by email at [email protected]. We will process your request within the timeframe stipulated by law.

Woc4 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: For the duration your account is active, plus a 5-year period following account closure for legal compliance purposes.
• Financial Transaction Records: Minimum 7 years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Minimum 5 years after the business relationship ends or as directed by the relevant authorities.
• Support Communication Logs: 2 years from the date of last interaction for service quality and dispute resolution purposes.
• Cookie Data: Between one session and a maximum of 12 months depending on the cookie type, as described in Section 7.

Once the applicable retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to your identity. The data deletion process follows methods that meet industry security standards.

The woc4 platform is strictly limited to individuals aged 18 and above. woc4 does not knowingly collect or process personal data of children under the age of 18.

All new registrants are required to confirm they are aged 18 or above during the registration process. During KYC, the date of birth verified through official documents is used to confirm compliance with this age requirement.

Woc4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or evolving industry standards. The date of the most recent update is always displayed at the top of this document.

For significant changes that materially affect your privacy rights, woc4 will notify you through:

• A clear notice on the main section of our website during login.
• Email to the address registered on your account.
• Push notifications via the woc4 mobile app if you have enabled that feature.

Continued use of the woc4 platform after amendments to the Privacy Policy take effect is considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our privacy and data protection team is ready to assist you.

We aim to respond to all privacy-related enquiries within 3 business days. For more complex data rights requests such as full data access or data deletion, the response period is within 14 business days in accordance with applicable legal requirements.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction.